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Essential maintenance is being carried out on our phone lines this weekend and our main number will be intermittently unavailable. To report an emergency, please call 0800 111 4484.

Welfare gardening

We also carry out grass cutting and hedge cutting in the gardens of some council tenants where they are unable to do so themselves. This work is carried out on behalf of the Housing Department.

If you are a council tenant and would like to register or find out more about the welfare hedge or grass cutting service, please contact your Neighbourhood Housing Officer.

Welwyn Garden City HousingTel:01707 357796 wgc.housing@welhat.gov.uk
Hatfield HousingTel:01707 357088hatfield.housing@welhat.gov.uk

Welfare grass cutting

Once added to the scheme, you will have your grass cut once per month from March to October. When the grass is cut in March, the contractor will deliver a card with planned cutting dates for the rest of the year. Alternatively, you can download the relevant card (see publications to the right).

During grass cutting, the front and back gardens of the property will have the grass cut with a mower, any obstacles will be strimmed around and the footpaths blown clear of any cuttings. Please note the grass cuttings are NOT collected.

If for any reason your grass is not cut on the scheduled dates or access was not available when the contractors called, a card will be left to say that an attempt had been made to cut the grass and that they will return the following Friday. If a card has not been left but you are sure your grass has been missed please contact the Council on 01707 357000 within five working days and this will be rectified.   If the miss is not reported within five working days the grass will be cut on the next scheduled date.

Welfare hedge cutting   

Once registered, the hedges will be cut twice per year in June/July and again in September/October. The hedges in the front and rear gardens will be cut. The cut shall be both sides and top, unless it is a party hedge when just the occupier's side and top shall be cut. If the hedge adjoins a council owned open space, both sides will be cut. Growth will be removed to the point of the previous cut. 

The council's housing department offer this support service, in addition to your own maintenance of the hedge. Therefore, should the hedge require additional maintenance in-between cuts, you will be expected to take responsibility for organising this.

If you feel the hedge needs a 'reduction', over and above the removal of the growth to the previous cut, you need to make contact with your Neighbourhood Housing Officer who may, at their discretion, arrange for this work to be undertaken separately.

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