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29 March 2010

A meeting of the Resources Overview and Scrutiny Committee held in the Council Chamber, Campus West, Welwyn Garden City, Herts at 19:30 on 29 March 2010

NumberItem
01SECTION A - Procedural Business and Policy Review and Development Items
02SUBSTITUTION OF MEMBERS

To note any substitution of Committee Members in accordance with Council Procedure Rules 19 - 22.
03APOLOGIES
04MINUTES

To confirm as a correct record the Minutes of the meeting held on 13 January 2010 (previously circulated).
05NOTIFICATION OF URGENT BUSINESS TO BE CONSIDERED UNDER ITEM 28
06DECLARATIONS OF INTERESTS BY MEMBERS

To note declarations of Members' personal interests and Members' personal and prejudicial interests in respect of items on this Agenda.
07PUBLIC QUESTION TIME AND PETITIONS

Up to fifteen minutes will be made available for questions from members of the public on issues relating to the work of the Committee and to receive any petitions.
08CUSTOMER SATISFACTION SURVEYS

Report of the Director (Finance and Operations) on the Council's customer satisfaction surveys for council tax and business rates.
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09BENEFITS COUNTER FRAUD

Report of the Director (Finance and Operations) providing an update on the Council's counter fraud service.
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10CUSTOMER SERVICES STRATEGY

Report of the Director (Finance and Operations) on the Council's Customer Services Strategy.
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11COMMENTS, COMPLAINTS AND COMPLIMENTS

Report of the Director (Finance and Operations) providing an update on the monitoring of comments, complaints and compliments over the last six months.
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12NATIONAL INDICATOR 14 REPORT - 2009

Report of the Director (Finance and Operations) summarising the collection, monitoring and reporting of the National Indicator 14, which measures the level of avoidable customer contact recorded by the Council's key service teams.
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13STERIA CONTRACT PERFORMANCE

Report of the Director (Finance and Operations) providing an analysis of the service performance for Steria and the Anglia Revenues Partnership against contractual key performance indicators and service level targets for benefits, council tax, business rates, ICT, contact centre, reception and switchboard.
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14FINESSE LEISURE PARTNERSHIP FINANCES

Report of the Director (Finance and Operations) summarising the historical financial performance of the Finesse Leisure Partnership since it commenced in January 2004.
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15BUDGET MONITORING

A suite of reports to provide Members with information on the Council's financial position.
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(a)Budget Monitoring Period 9 Summary Report

Report of the Director (Finance and Operations) summarising the financial position as at period 9 and the budgetary control movements during the year.
(b)Capital Budget Monitoring at 31 December 2009 (Period 9)

Report of the Director (Finance and Operations) providing information on capital funds and forecast to Period 9 which was considered at the Cabinet meeting on 2 February 2010 (Minute 144 refers).
(c)Revenue Budget Monitoring at 31 December 2009 (Period 9)

Report of the Director (Finance and Operations) presenting the revenue budget monitoring information as at the end of December 2009 which was considered at the Cabinet meeting on 2 February 2010 (Minute 145 refers).
16MEMBER DEVELOPMENT AND ACCREDITATION

Report of the Director (Governance) outlining the current Member Development activities within the Council and progress made to date in aiming to achieve Member Charter status by August 2010.
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17CAMPUS WEST BOX OFFICE AND CANOPY PROJECT BUDGET OVERSPEND

Report of the Director (Governance) providing information on the reason extra funding was required for the Campus West Canopy Project.
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18TREE ROOT CLAIMS

Joint report of the Director (Strategy and Development) and Director (Finance and Operations) concluding the work of the task and finish group that was established to review the procedures in dealing with tree root claims.
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19RESOURCES OVERVIEW AND SCRUTINY COMMITTEE ANNUAL REPORT

Report of the Director (Governance) summarising the work of the Committee during the 2009/2010 municipal year which will be submitted to the Annual Council meeting on 24 May 2010.
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20COMMITTEE OVERVIEW WORK PROGRAMME 2010/11

At the first meeting of the Committee in the next Municipal Year, Members will have the opportunity to decide on the Overview Work Programme for this Committee.

Members are invited to suggest items that they wish to be included.
21RESPONSE FROM CABINET/COUNCIL TO OVERVIEW AND SCRUTINY COMMITTEE

At the Council meeting held on 4 February 2010 the Council approved the budget and council tax as reported to the Resources Overview and Scrutiny Committee on 13 January 2010 (Minute 49 refers).
22SECTION B - Scrutiny Items - Executive Members are excluded from this part of the meeting
23CONSIDERATION OF ITEMS FOR SCRUTINY

To consider

(1) whether any Cabinet decisions should be scrutinised post-implementation (Paragraph 14.1 of the Overview and Scrutiny Procedure Rules)

(2) whether any items which relate to areas covered by the Committee which a member of the Committee may wish to raise with a view to deciding whether an issue should be scrutinised.

The Administration and Opposition Groups each have the right within the Municipal Year to have one scrutiny topic referred to a Sub-Committee.

Where the Committee decides an issue should be scrutinised, a scrutiny Sub-Committee should be appointed to carry out the specific piece of scrutiny work (paragraph 6.3 of the Procedure for the Operation of the Overview and Scrutiny Function).
24COMMITTEE SCRUTINY WORK PROGRAMME 2010/11

At the first meeting of the Committee in the next Municipal Year, Members will have the opportunity to decide on the Scrutiny Work Programme to this Committee.

Members are invited to suggest items that they wish to be included.
25CONSIDERATION OF ITEMS FOR REVIEW GROUPS

To consider any issues for review relating to areas covered by the Committee.

Where the Committee decides an issue should be reviewed a Review Group (ratio 3:2 with an Administration Chairman) should be appointed to review the specific item.
26RESPONSE FROM CABINET/COUNCIL TO SCRUTINY RECOMMENDATIONS/REPORTS

There are no responses to report to this meeting.
27COUNCILLOR CALL FOR ACTION

To receive any request from a Councillor for a discussion on behalf of residents on an issue affecting a single council ward where local problems have arisen and other methods of resolution have been exhausted.
28SUCH OTHER BUSINESS AS, IN THE OPINION OF THE CHAIRMAN, IS OF SUFFICIENT URGENCY TO WARRANT IMMEDIATE CONSIDERATION
29EXCLUSION OF PRESS AND PUBLIC

The Committee is asked to resolve:

That under Section 100(A)(2) and (4) of the Local Government Act 1972, the press and public be now excluded from the meeting for item 31 (if any) on the grounds that it involves the likely disclosure of confidential or exempt information as defined in Section 100A(3) and Part 1 of Schedule 12A of the said Act (as amended).

In resolving to exclude the public in respect of the exempt information, it is considered that the public interest in maintaining the exemption outweighs the public interest in disclosing the information.
30PART II - Private and Confidential Items
31ANY OTHER BUSINESS OF A CONFIDENTIAL OR EXEMPT NATURE AT THE DISCRETION OF THE CHAIRMAN

Exempt reports are available to authorised persons only.

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