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23 June 2011

A meeting of the Resources Overview and Scrutiny Committee held in the Council Chamber, Campus West, Welwyn Garden City, Herts at 19:30 on 23 June 2011

NumberItem
01SECTION A - Procedural Business and Policy Review and Development Items
02APPOINTMENT OF CHAIRMAN AND VICE-CHAIRMAN

To note that Councillors S.Markiewicz and G.Michaelides were appointed Chairman and Vice-Chairman of the Committee at the Annual Council meeting until such time as their successors are appointed.
03SUBSTITUTION OF MEMBERS

To note any substitution of Committee Members in accordance with Council Procedure Rules 19 - 22.
04APOLOGIES
05MINUTES

To confirm as a correct record the Minutes of the meeting held on 28 March 2011 (previously circulated).
06NOTIFICATION OF URGENT BUSINESS TO BE CONSIDERED UNDER ITEM 22
07DECLARATIONS OF INTERESTS BY MEMBERS

To note declarations of Members' personal interests and Members' personal and prejudicial interests in respect of items on this Agenda.
08PUBLIC QUESTION TIME AND PETITIONS

Up to fifteen minutes will be made available for questions from members of the public on issues relating to the work of the Committee and to receive any petitions.
09EMERGENCY PLANNING AND RISK MANAGEMENT SECTION REPORT 2010/11

Report of the Director (Governance) highlights the achievements and progress made by the Emergency Planning and Risk Management Section during 2010/11.
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10STERIA CONTRACT MONITORING

Report of the Director (Finance and Operation) providing Members with an analysis of the service performance for Steria against contractual key performance indicators and service level targets for benefits, council tax, business rates, Information Communication Technology (ICT), contact centre, reception and switchboard.
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11REVENUE AND BENEFITS CUSTOMER SATISFACTION SURVEYS

Report of the Director (Finance and Operations) presenting the findings of a customer satisfaction survey undertaken by Steria for the service areas council tax, benefits and business rates.
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12COMMENTS, COMPLAINTS AND COMPLIMENTS AND DIVERSITY MONITORING

Report of the Director (Finance and Operations) providing an update on the last 12 months monitoring of comments, complaints and compliments.
pdf icon View Papers [1MB]
13PERFORMANCE INDICATOR REPORT - RESOURCES

Report of the Director (Strategy and Development) introducing the accompanying presentation on the annual outturn data for 2010-11 for the resources based Performance Indicator data.
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14COMMITTEE OVERVIEW WORK PROGRAMME 2011/12

The pro-forma which sets out the Committee's overview work programme has been updated since the last meeting to enable forward planning of items to be considered to take place. Items which the Committee agrees it would like to consider will be scheduled into the work programme.
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15RESPONSE FROM CABINET TO RECOMMENDATIONS FROM OVERVIEW AND SCRUTINY COMMITTEE

There are no responses to report to this meeting.
16SECTION B - Scrutiny Items - Executive Members are excluded from this part of the meeting
17CONSIDERATION OF ITEMS FOR SCRUTINY

To consider

(1) whether any Cabinet decisions should be scrutinised post-implementation (Paragraph 14.1 of the Overview and Scrutiny Procedure Rules)

(2) whether any items which relate to areas covered by the Committee which a member of the Committee may wish to raise with a view to deciding whether an issue should be scrutinised.

The Administration and Opposition Groups each have the right within the Municipal Year to have one scrutiny topic referred to a Sub-Committee.

Where the Committee decides an issue should be scrutinised, a scrutiny Sub-Committee should be appointed to carry out the specific piece of scrutiny work (paragraph 6.3 of the Procedure for the Operation of the Overview and Scrutiny Function).
18COMMITTEE SCRUTINY WORK PROGRAMME 2011/12

The pro-forma which sets out the Committee's scrutiny work programme is attached to enable forward planning of items to be considered to take place as appropriate.
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19CONSIDERATION OF ITEMS FOR REVIEW GROUPS

To consider any issues for review relating to areas covered by the Committee.

Where the Committee decides an issue should be reviewed a Review Group (ratio 3:2 with an Administration Chairman) should be appointed to review the specific item.
20RESPONSE FROM CABINET/COUNCIL TO SCRUTINY RECOMMENDATIONS/REPORTS

At the Cabinet meeting held on 12 April 2011 the report of the Scrutiny Sub Committee on 'the Council's total spend on consultants in the last three financial years' was considered. The Cabinet endorsed the recommendations made by the Sub- Committee (Minute 176 refers).
21COUNCILLOR CALL FOR ACTION

To receive any request from a Councillor for a discussion on behalf of residents on an issue affecting a single council ward where local problems have arisen and other methods of resolution have been exhausted.
22SUCH OTHER BUSINESS AS, IN THE OPINION OF THE CHAIRMAN, IS OF SUFFICIENT URGENCY TO WARRANT IMMEDIATE CONSIDERATION
23EXCLUSION OF PRESS AND PUBLIC

The Committee is asked to resolve:

That under Section 100(A)(2) and (4) of the Local Government Act 1972, the press and public be now excluded from the meeting for items 25, 26 and 27 (if any) on the grounds that they involve the likely disclosure of confidential or exempt information as defined in Section 100(A)(3) and Paragraph 3 (private financial or business information) of Part 1 of Schedule 12A of the said Act (as amended).

In resolving to exclude the public in respect of the exempt information, it is considered that the public interest in maintaining the exemption outweighs the public interest in disclosing the information.
24PART II - Private and Confidential Items
25WELWYN CIVIC CENTRE

Exempt report of the Director (Governance) on the Welwyn Civic Centre.
26PROCUREMENT OF WHEELED BINS (ALTERNATIVE REFUSE AND RECYCLING COLLECTION ROLLOUT)

Exempt report of the Director (Finance and Operations) on the procurement of the wheeled bins as part of the alternative refuse and recycling collection rollout.
27ANY OTHER BUSINESS OF A CONFIDENTIAL OR EXEMPT NATURE AT THE DISCRETION OF THE CHAIRMAN

Exempt reports are available to authorised persons only.

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