Contact Details
Information on how to contact the Council Tax and Business Rate Unit, the level of service we can provide and how well we have delivered this over the past year.
Council Offices
The Campus
Welwyn Garden City
Hertfordshire
AL8 6AE
Telephone: 01707 357000
Fax: 01707 357484
Email: c.tax@welhat.gov.uk
Text: Text the word ctax to 07797805454 remembering to quote your account reference number
Opening Times
Monday, Wednesday, Thursday 8.45am-5.15pm
Tuesday 10am-5.15pm
Friday 8.45am-4.45pm
Should you wish to see a member of the Council Tax and Business Rates Office in person, there is no need to make an appointment. Simply visit the main reception at the council offices during the hours shown above, and a member of staff will be happy to see you.
Service Commitment
Our service commitment to you
The aim and purpose of the Council Tax and Business Rates service is to collect the tax on behalf of ourselves, Hertfordshire County Council, Hertfordshire Police Authority and parish councils. We aim to make sure that we are accountable to you by putting our customers first and making access to our service efficient, simple and convenient.
We also aim to provide open, honest and clear communication and to meet the needs of the community through the statutory administration, collection and recovery of Council Tax and Business Rates, while remaining within budget.
We always welcome your comments, whether good or bad, as your feedback will indicate to us where we are getting it right or where we can make improvements. Please contact us at c.tax@welhat.gov.uk.
Our policy is to:
- Ensure all staff wear name badges, give their name over the telephone and treat all customers with respect
- Communicate in plain English
- Provide home visits on request for those with special needs
- Answer 90% of incoming telephone calls in 14 seconds
- Reply to 90% of correspondence within 10 working days
- See 90% of all personal visitors within 10 minutes
- Achieve 98% collection rate for council tax and business rates.
The Performance of the Council Tax and Business Rate Unit
The performance of the service is recorded on an annual and monthly basis for certain key measures.
If you would like to see how well we have done for the year 2005/2006, 2006/2007, 2007/2008 or here for, April 07, May 07, June 07, July 07, August 07, September 07, October 07, November 07, December 07, January 08, February 08, March 08, April 08, May 08, June 08, July 08, August 08, September 08, October 08
Welwyn Hatfield Borough Council - Comments, Compliments and Complaints
The council recognises the importance of customer feedback and welcomes Comments, Compliments and Complaints about its services. The council is committed to using the information it receives to help drive forward improvements. If you would like further information or wish to make a Comment, Compliment or Complaint, please follow the link.
This page was updated on 13 November 2008