Customer Charter
Our customer charter states our commitment to providing you with quality customer service every time you come into contact with a member of staff.
Our promise to youÂ
- The council is committed to providing high quality, value for money services to both residents and non-residents alike. When you contact the council you will be dealt with in a courteous and professional manner at all times and can be assured of fair treatment.
- We will treat all customers with respect, consideration and fairness and promise to deal with your enquiry in a clear and helpful way.
- We will see everyone within ten minutes of a set appointment, if you arrive without an appointment we will respond with your enquiry within 30 minutes.
- We will respond to letter, faxes or emails within 10 working days. Where a more detailed response is required, we will acknowledge your letter and reply to you within 28 days.
- We will answer your telephone enquiries speedily and efficiently. Calls can be made direct to officers and services, or to the switchboard who will forward your enquiry to the right officer. If you leave a message on voicemail, we will respond to you within one working day.
- We take complaints seriously and have a complaints procedure. We will look into your concern promptly and tell you the result of the investigation.