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The council website will be unavailable from 5.15pm until 5.45pm on Tuesday 23 October. This short period of downtime is necessary to carry out essential maintenance.

We apologise for any inconvenience this may cause.

Customer First

Our Customer Service Strategy for 2018-21 sets out how we intend to achieve our ambitions for delivering customer service excellence over the next three years and beyond.

The Customer First strategy is based around six principles:

  • Be customer focused
  • Be clear
  • Be accessible
  • Be efficient
  • Be reliable
  • Be transparent

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