Repairs and Maintenance useful contacts
Information regarding repairs and maintenance.
Emergencies
Emergency repairs (including gas leaks and power failures in your home)
Welwyn Hatfield Council: 01707 357 800
Gas
National Grid Gas (formerly TRANSCO): 0800 111 999
Mains water services
Three Valleys Water: 0800 7823 333
Water leaks report line
Three Valleys Water: 0800 376 5325
Blocked mains sewers (serving your street)
Thames Water: 0845 9200 800
Floodcall
Environmental Agency: 0845 988 1188
Repairs Reporting
You can report repairs online
Telephone 01707 357 800
(This is the number for all repairs, including out of hours emergency repairs)
Email housingmaintenance@welhat.gov.uk
Write to Housing Maintenance, Tewin Road, Welwyn Garden City, AL7 1BD
Alternatively you can visit either of our Neighbourhood Housing Offices and use the freephone facilities there.
Gas repairs
Telephone AFR Ltd. on 01707 396 699
AFR Ltd. undertake all gas safety checks and repairs to gas boilers on the Council's behalf.
Tenants' own repairs
To request permission to carry out repairs/alterations or to claim compensation for home improvements, please contact either your Neighbourhood Housing Offices or Philip Chick, Safety Officer. Email p.chick@welhat.gov.uk, telephone 01707 357 867, or write to him at Tewin Road, Welwyn Garden City, AL7 1BD.