We recognise that you may like to make alterations and improvements to your home and we usually grant permission as long as your request meets our requirements.
Complete a property alteration form [280KB] and return it to either of our housing offices.
Your application will need to detail what alterations or improvements you would like to make. We may need to contact you after your application to request sketches, plans and other specifications where appropriate.
For any gas or electrical works, you will need to provide your contractor's registration details as applications cannot be considered without this information.
An alteration is classed as:
An improvement is classed as:
Any improvements and alterations which fall outside of our usual repairs and planned improvement programmes will need to be paid for by you. We will not contribute towards the cost of any improvement or alteration.
Please remember that consent from us is not the same as consent under Building Control Regulations or the Town and Country Planning Act. You must have separate permissions for these if they apply. You must also comply with the regulations of your electricity, gas and water suppliers.
For some types of alterations permission is only given in principle until we have inspected the completed alterations and sign these off. Only then will full permission be granted.
Consent is valid for 3 months from the date given. If you wish to do work later you must make a fresh application.
You must check the asbestos log for your home to ensure that no potentially asbestos-containing materials will be disturbed by your proposed alterations. If you do not have the asbestos log for your home, please contact us.
For certain works you must obtain Planning and/or Building Regulations approval. You must do this yourself and we will only be able to consider your alterations request once you have this approval. Party Wall Notice may also be required for some types of work.
We will not help you with any of the expenses of doing the work. You will be responsible for the repairs and maintenance of the alteration unless we accept this responsibility under the terms of the Tenancy Agreement.
You will be responsible for the works carried out so you will need to ensure that competent people carry out this work. For certain works you will need to use suitably registered trades people e.g. for gas and electrics. You will be responsible for putting right any damages caused as a result of these works.
We may require on-site inspections whilst the work is underway for larger and more complex alterations.
We will acknowledge receipt of your request within 3 working days.
Our Property Services and Housing Management teams will review your request within 10 working days and will contact you within this time frame if we require further information from you or need to visit you at your home. In these cases, a revised timescale for considering your application will be agreed with you.
You will be advised of our decision within 15 working days unless a revised timescale has been agreed with you. If we have refused your request, the reasons for this decision will be detailed in our decision letter.
Consent to carry out an alteration is valid for 3 months. If you wish to carry out an alteration after the consent period, you will need to make a new application.
If you have not applied for permission before carrying out alteration works you will be required to do so retrospectively. This will involve a £25 administration charge. You may also be required to:
If we are made aware of an alteration where there is a major health and safety issue, we will arrange all necessary works to make safe. The cost of the work and any associated costs will be recharged back to you.
If the work carried out is not of a reasonable standard and we have to reinstate or make good any works carried out after you leave the property, you will be recharged for this work.
Permanent fixtures like baths and toilets become our property and must be left if you move. You may be able to get compensation from us for improvements that you have made when you leave but not all alterations and improvements qualify for this.
We may give permission for you to carry out works such as window or door replacements; however this does not remove your responsibility under the terms of your lease to contribute towards block charges should we undertake a programme of improvements to your block.
We will not grant permission if:
If we refuse to give you our permission to carry out an alteration you may submit a revised proposal at any time. If you are in rent arrears or there are on-going court proceedings in relation to your tenancy, your request may be placed on hold until the matter is resolved.
We do not permit the following alterations: