You are responsible for repairs to your individual property. If we carry out a repair to an element of your property, such as the windows or door entry phone, you will be charged for the work. We will carry out external and internal communal repairs and decorations where they are needed.
We have different target times for different repairs, depending on how urgent they are, and whether we need to arrange an inspection first. We will tell you the priority of each repair when you report it.
When you report a repair we will ask you a number of questions to find out exactly what the problem is. Please bear with us, as the more information we have the quicker we will be able to deal with your repair. If we establish that a leak has originated in your property, it is your responsibility to investigate the problem and to keep us informed.
If you would like to alter or make improvements to your home, you need to get our permission first. We recognise that you may like to make alterations and improvements to your property and we usually grant permission as long as your request meets our requirements. There is currently no charge for making an application.
We may give permission for you to carry out works such as window or door replacements; however this does not remove your responsibility under the terms of your lease to contribute towards block charges should we undertake a programme of improvements to your block.
Further information about improvements, alterations and how to apply can be found here.