Our trained Operators respond to emergency calls, offer reassurance and arrange any help needed. This service is available to you at the touch of a button, using a special pendant and other equipment installed in your home.
The Lifeline unit can be used to raise an alarm call from anywhere in the home or garden, within a range of approximately 30 metres. When an alarm is activated, either by pressing the pendant or the red button on the unit itself, your details are sent immediately to the Communication Centre where an operator will answer the call. All calls are recorded as this helps us to ensure we provide a high quality service. They will instantly know your name, address and personal details - this information is supplied by you when the unit is installed.
An operator will then assess the situation, and depending on information supplied, will organise appropriate assistance. A Mobile Warden will respond to all emergency calls and attend your home. The emergency services and a family member will also be contacted as required/requested. The Mobile Warden will need access to your property and by far the quickest way to gain entry is by you having a key safe fitted; alternatively we can securely hold a key for you. On arrival our Mobile Warden will deal with any emergency situation and take appropriate action.
There is no charge for installing the Lifeline unit which is easy to connect and simple to operate.
The cost is just £2.20 a week for council tenants and £3.07 a week for private tenants and home owners (inclusive of VAT), which includes rental of unit and a pendant. If you are a council tenant, the cost can be added to your weekly rent. Private tenants and home owners are required to pay quarterly in advance.
A fee of £25 is chargeable to replace a lost pendant.
If you are interest in using our Lifeline service, please apply using the link below.