are being carried out in our purpose-built flat blocks, sheltered and supported accommodation.
Our planned maintenance programmes aim to maintain all council properties in the borough so that they meet the decent homes standard and other statutory requirements. The programmes also aim to modernise and improve properties where needed.
Our range of planned replacement programmes identify areas within your home that require replacement after reaching its current life expectancy. Different areas of your home have longer life expectancies as you can see below:
|Property area||Life expectancy|
|Kitchen suite||20 years|
|Bathroom suite||30 years|
|Electrics (rewires)||30 years|
|Windows and doors||30 years|
We carry our regular condition surveys on all of our properties to ensure that the information we hold about their condition is up to date and we can identify any immediate improvements needed. These surveys also help us to plan our future improvement programmes.
This is an ongoing process and the information that we collect regarding the condition of our properties will allow us to budget more effectively and so that your home is maintained to the highest possible standard.
When your property is due to receive a stock condition survey, you will be contracted in advance to make suitable access arrangements.
Please help us by allowing access to your home.
Our range of planned improvement programmes include:
*This is not an exhaustive list of all of our replacement and improvement programmes.
If your home is included in any of our planned maintenance programmes, you will be contacted and consulted before any work is carried out to your home, block or estate. We carry out a consultation process with you before carrying out any planned major work on your estate. Our contractor's Customer Care Officers will be your first point of contact and will be able to help with any questions you may have.
Once the work has been completed, we will ask you to complete a satisfaction survey so that you can tell us how we did and areas we need to improve on.