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Repairs and maintenance

We are responsible for most repairs in your home.

Most repairs are carried out on our behalf by our partner, the Welwyn Hatfield Housing Maintenance Team. Gas and hot water repairs are carried out by TSG PLC

Report a repair

Please report all emergency repairs by telephone to 0800 111 4484.

Timescales for repairs

We have different timescales for different repairs, depending on how urgent they are.

Tenant repairs

Responsibility for looking after your home is one shared with us.

Planned maintenance

Yearly maintenance programmes designed to maintain council housing stock.

Home improvements and alterations

If you would like to alter or make improvements to your home, you need to get our permission first.

Health and safety

We take our health and safety responsibilities to tenants very seriously.

Power cuts

In the event of a power cut you can use a mobile phone to contact UK Power Networks 24 hours a day, 365 days a year.

Aids and adaptations

We can install aids or adaptations in to a property if we receive a referral from an Occupational Therapist.

Condensation, damp and mould

Our guide on how to prevent and remove condensation, damp and mould.

Protecting your pipes

How you can deal with frozen pipes and stay warm during the winter season.