• Rubbish, waste and recycling
  • Refuse and recycling collections
  • Refuse and recycling collection days
  • Wheelie bins
  • Waste collections for homes without wheelie bins
  • Missed bins
  • A-Z of Rubbish
  • Frequently Asked Questions
  • Bulky waste collections
  • Clinical waste
  • Recycling centres
  • Minimising waste
  • Trade waste
  • Real nappies
  • Assisted collections
  • Battery recycling
  • Waste awareness and education
• Rubbish that's a risk to health
• Drains and Sewers
• Streetscene
• Landscape and Countryside
• Dog warden service
• Community Development Team
• Unauthorised encampments
• Private water supplies
• Noise
• Bonfires and smoke
• Pest Control Treatments for Domestic Properties
• Air Quality and Public Health
• Contaminated land

Bulky waste collections

We provide two types of bulky household waste collection:

• ordinary bulky collection
• bulky electrical collection, for Waste Electronic and Electrical Equipment (WEEE).       

What will we collect

As a rule, we will remove household items that you would normally take with you when you move house, such as:

We are also able to collect excess bagged household waste. Small items should be bagged up and five sacks are equal to one item. In total we can accept up to twenty sacks per fee.

What we cannot collect

We are unable to collect building and construction waste such as: rubble, soils, bricks, concrete, coal bunkers, asbestos, greenhouses, garden sheds, fencing, posts and pallets, boilers, tanks, radiators, pianos, storage heaters, windows, window frames, doors, roofing or guttering materials, bathroom suites, kitchen units, tiles, tyres.

We do not offer house clearance services. Please contact us if you have any further questions and note that refunds are not available if you cancel the collection.

The service

Please include your telephone number on the booking form and we will contact you to tell you when your items will be collected.

Items must be left outside your property on the scheduled day, in an accessible position (unless you have paid an additional fee to have the items removed from indoors).    

How much will it cost?

* Concessionary fees are available to people who receive state pension or benefits.

Please note that refunds are not available if you cancel the collection. These charges are in effect from 1st April 2013 and will be subject to review. We aim to collect within ten working days.

How to arrange a bulky waste collections

Over the phone	Register your details with our contact centre and Serco will call you back to make arrangements and take payment.
Online	Request and pay for a collection via our online payment system - bulky collection form
By post	Print off and complete the bulky collection form [122KB] or  bulky electrical collection [80KB] booking form. Send it to the address at the top of the form, along with a cheque or postal order.

Alternative methods of disposal

Many charities will pass on good quality furniture and bulky electrical goods to those who need them. For more information, see the ideas to reuse waste section of our minimising waste web page, or use the search facility on the Furniture Reuse Scheme page of the WasteAware website, for your nearest outlet.

If you are buying new electrical items, speak to the retailer to find out about their take-back scheme to recycle old items.

Household Waste Recycling Sites are located around Hertfordshire. See the WasteAware website website for details on what can be accepted. Electrical waste such as fridges are accepted here free of charge for recycling. 

If you have large amounts of waste, particularly building and construction waste, you can hire a skip via a private waste company, or purchase a 'Skip Bag' from DIY shops. You will need to make arrangements with a private waste management company to have them collected.

Remember fly-tipping is illegal and dumped waste poses a real hazard to others and the environment. Efforts will be made to prosecute those responsible.