We understand this is a difficult time for many people. Information about financial help and advice for anyone affected by COVID-19 (Coronavirus).

Paying Council Tax by instalments

If your income is affected by COVID-19, you could spread your council tax payments.

Arrange to pay by instalments using our online self-service*

 *choose the Sign In/Register option

 Or, alternatively you can contact us at c.tax@welhat.gov.uk

You can also speak with Citizens Advice, whose trained advisors can help with a range of issues, including money worries. Use the 'email us' link on the homepage of their website or call 01707 280417.


Council Tax Support

Council Tax Support is designed to help those on a low income, or claiming some benefits, to pay their council tax.

Start an application for council tax support

If you know your circumstances are going to change, you can claim up to eight weeks before the change is due to happen.

If you are still struggling to pay your bill, you may be eligible for further support from our Icon for pdf hardship relief fund.


Universal Credit

If you are unable to work due to contracting coronavirus, are self-isolating, or are working reduced hours, you can make a claim for Universal Credit.

Start an application*

*you will be redirected to GOV.UK

You do not need a fit note or isolation note to claim Universal Credit or Employment and Support Allowance.

You can seek further advice on Universal Credit through http://www.gov.uk/universal-credit and Welwyn Hatfield Borough Council - Universal Credit (welhat.gov.uk) and, should you be affected by the change in universal credit payments, http://www.citizensadvice.org.uk/ can offer budgeting support