Updates about changes to housing services and information for tenants in relation to COVID-19 (coronavirus).

Read the latest government guidance for landlords and tenants on renting and COVID-19 (Coronavirus).

If you are renting your home privately please see our advice for private tenants.

Council housing repairs

In line with updated government advice, we are back operating a full repairs service.

This means you can now report all issues to us in the usual way.

Staff working in people's homes are following all Public Health England guidance and taking every safety precaution possible.

We will not go into households that are shielding or self-isolating unless there is a safety risk. If you have any concerns, please speak to a member of our team.


Gas safety checks

Gas safety checks and essential maintenance are considered necessary to keep people safe in their homes. 

We are following all national guidance as we continue to carry these out. Anyone due a gas safety check who is self-isolating or with symptoms has been advised to contact us.


Housing allocations

In light of the government guidelines on social distancing, we will only be allocating properties and expecting applicants to view and move into them where it is safe to do so. You will not be penalised if you refuse an offer of accommodation because you are unable to move at this time. 

We continue to limit allocations to in order to help relieve homelessness during the pandemic.

During this period we will only make new allocations or nominations to households in the following circumstances:

  • All applicants in Band A (Transfer and Homeseekers)
  • All homeseekers in Band B to whom the council have accepted a full homelessness duty
  • All transfer applicants in Band B
  • All applicants bidding for sheltered accommodation.

No allocations will be made to households who do not fall into one of the above categories. This decision will be reviewed on a regular basis as updates from the Government on social distancing/movement are received.


Housing applications service

Our Housing Allocations team may be operating under reduced staffing levels and it may take longer than the usual 28 days to process new applications as a result.

If you are homeless or threatened with homelessness within the next 56 days please contact us.

For more information about the Housing Needs Register (the waiting list), including how to apply, please visit the applying for social housing page.


Neighbourhood housing services (including anti-social behaviour)

Face to face contact with tenants will only take place in an exceptional situations.

Please contact us by telephone on 01707 357 000 or by email contact-WHC@welhat.gov.uk if you need to contact a Housing Officer.


Sheltered housing schemes

Communal areas have been closed in light of the government guidelines on social distancing.


Updated: Monday 22 June 2020 (12:50)