The team deal with enquiries regarding homelessness and housing applications.
Advisors nominate customers to supported housing schemes in the area and give general housing advice to customers. They manage the Housing Needs Register, and deal with nominations to Housing Association properties in the borough.
Where further action is required, cases are passed onto the Housing Options team, who are responsible for assessing homeless applications. They can offer temporary accommodation to those who we have a duty to accommodate.
Tenancy Support officers provide support to existing council tenants, in order to prevent homelessness, and to those in temporary accommodation, helping them find suitable accommodation to move on to. Working alongside the rest of the team, the Accommodation officer actively searches for and secures accommodation in the private sector to assist those in need of a home.