Think digital
Our Vision
To become more efficient and customer-focused by 'thinking digital': developing, implementing and continuously improving the way people can access our services.
Our aims:
- To provide customers with modern, efficient and accessible services
- Make digital the preferred method of choice for customer contact
- Provide a single point of access for customers to access their data and services
- Provide 24/7 access for customers to access data, make bookings or to submit requests for services
- Make best use of technology to keep customers informed
- Ensure as many of our services are available online as possible
- Drive modernisation and efficiencies through digital innovation and feedback
- Put customers at the heart of service delivery, adopting service by design principles
- Ensure customers can provide feedback easily, and use this feedback to shape services
- Provide consistent branding and a seamless user experience
- Simplify core infrastructure where possible
- Embrace cloud based technology
- To make digital services available to all
- Ensure our website meets accessibility standards
- Contact our customers how they want to be contacted (for example text messaging or emails)
- Engage effectively with our customers to ensure they know how they can access our services
- Use champions in our communities to promote and facilitate the use of digital technologies
- Have a digitally empowered workforce
- Ensure our staff have the best tools and skills to do their job
- Provide a single view of the customer whilst protecting customer data
- Make best use of current and emerging technologies
- Create a 'think digital' culture amongst our workforce