Information Request policy

In the event a requester is unhappy with the results of their request and they have explicitly said they would like an internal review, we must adhere to our Information Request Appeal Procedure. This should be attached to all final responses sent and explicitly highlighted in writing alongside the requested information.

All requesters have the right to complain/appeal their request within 40 working days of the Council’s response. Once an appeal has been made, the requester will be acknowledged within 5 working days of their request for an internal review and an Internal Review Panel will be convened comprising of two members of the Corporate Management team. A response detailing the panel’s decision will then be sent within 20 working days of their request for an internal review.

If the complainant is still unhappy, they will be informed of their right to appeal to the Information Commissioner, who will decide whether their request has been properly handled.