Monitoring

16 - Monitoring

16.1 We are committed to operating a successful and responsive ASB service and performance will be reported via Operational Management Teammeetings.

16.2 We will monitor satisfaction via service user feedback and use this information to improve the quality of our service.

16.3 We will monitor our response times, actions taken and how long a case has remained open to identify trends and improve our performance.

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    Published 07/09/2020