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  3. Policies
  4. Vexatious and persistent behaviour policy

Vexatious and persistent behaviour policy

In this section

  1. Introduction
  2. Aims of this policy
  3. Definitions
  4. Examples of Unreasonable or Persistent Behaviour
  5. Dealing with abusive and threatening behaviour
  6. Over the telephone
  7. Face to face
  8. When there is a serious incident
  9. Imposing restrictions
  10. Informing process
  11. New issues from people who have been identified as abusive, unreasonable or persistent
  12. Review arrangements
  13. Referring unreasonable or persistent complainants to the Local Government or Housing Ombudsman
  14. Record keeping
  15. You are here: Monitoring and review of policy
  16. Responsibility
  17. Impact assessment
  18. Data protection
  19. Equality Act 2010

Monitoring and review of policy

This policy will be subject to review every three years, with interim revisions to be made on an exceptional basis in light of any legislative or regulatory changes, or in line with best practice.

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