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Vexatious and persistent behaviour policy

Vexatious and persistent behaviour policy

In this section

Introduction
Aims of this policy
Definitions
Examples of Unreasonable or Persistent Behaviour
Dealing with abusive and threatening behaviour
Over the telephone
Face to face
When there is a serious incident
Imposing restrictions
Informing process
New issues from people who have been identified as abusive, unreasonable or persistent
Review arrangements
Referring unreasonable or persistent complainants to the Local Government or Housing Ombudsman
Record keeping
Monitoring and review of policy
Responsibility
You are here: Impact assessment
Data protection
Equality Act 2010

Impact assessment

An impact assessment on our customer service standards for complaints has been conducted during the consultation process.

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