Vision, Values and Priorities

Welwyn Hatfield Borough Council is one of 10 borough and district councils in Hertfordshire providing a wide range of local services for residents.

You can find out more about the council in our Business Plan and Action Plan.  

Our vision

To make Welwyn Hatfield a great place to live, work and study with a vibrant, growing economy.

Our values

Everything we do is underpinned by our values.  Our values demonstrate what is important to us in our dealings with residents, businesses, partners and staff.

We will be honest, clear and consistent about what we do.Business Plan Values Displays a larger version of this image in a new browser window

We will be fair in our policies and decision making, listening to the views and feedback we receive.

We will be approachable, accountable and transparent in the way we communicate and conduct our business.

We will have respect for residents, businesses, partners and employees.  

Our priorities

Our vision is achieved by working with our partners, businesses and residents towards our five key priorities.

1.      Maintain a safe and healthy community

  • Work with partners to keep people safe
  • Help improve and maintain the health and wellbeing of residents
  • Provide for a wide variety of leisure covering arts, culture, fitness and sport

2.      Protect and enhance the environment

  • Keep our streets clean and work with residents to reduce litter
  • Improve recycling rates and reduce the amount of waste going to landfill Maintain and improve our green spaces
  • Deliver effective parking services

3.      Meet the borough's housing needs

  • Plan for the housing needs of our communities
  • Increase the supply of new, affordable homes
  • Effectively manage the borough's housing stock
  • Allow for sustainable growth that protects our environment and heritage

4.      Help build a strong local economy

  • Promote the borough as an attractive place in which to invest
  • Revitalise our town centres and other shopping areas

5.      Engage with our communities and provide value for money

  • Deliver value for money
  • Provide outstanding customer service
  • Ensure fair and open access for our diverse communities
  • Effectively communicate what we do


For more information about our plans for the next three years download our pdf icon Business Plan 2015 to 2018 [675KB]

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