Report a change in circumstances (Housing Benefits or Council Tax Support)

If you get Housing Benefits or Council Tax support, you must tell us about change in your circumstances within 21 days. 

You will need your: 

• benefits claim reference number (top, right-hand side of any benefits letter or email)
• National Insurance Number​

Some changes may affect the amount of benefits you receive.

You can use the link below to tell us about a change of circumstances online.

Log in or register to tell us about a change in circumstances

Once logged in choose the 'Your Housing Benefit and Council Tax Support' option and follow the steps to access your Housing Benefit and Council Tax reduction details.

Changes you need to tell us about:

• if people move out and there is only one person living at home
• if some moves in and you change from one person to two or more living with you
• if your property becomes empty
• if you have a change of address
• if anyone living in your home has a change of income
• if someone who is registered taxpayer has died

It is an offence (under the Fraud Act 2006) to knowingly provide us with false or incorrect information.

You will also need to inform the Department for Work and Pensions if your details change.

If you do not inform both areas you will have to pay back any extra benefit received after the change happened