The Anti-Social Behaviour (ASB) Case Review ensure that we work together with other agencies to try and resolve any complaints about ASB. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

Your details will not be shared with agencies or individuals outside of the Community Safety Partnership and will be stored in accordance with Data Protection rules.

When can you use the Anti-Social Behaviour Case Review

The ASB Case Review can be used in the following situation:

• If you have complained to the council, the police or a Registered Housing Provider (social landlord) about three separate incidents of a similar nature in the last six months and no action has been taken.
• If five individuals in the local community have complained separately to the council, the police or a Registered Housing Provider (social landlord) in the last six months about similar incidents of anti-social behaviour and no action has been taken.

Each incident must have been reported within one month of it happening.

This is called the threshold. If the threshold has not been met an ASB Case Review will not take place.

The ASB Case Review cannot be used:

• To report general acts of crime or anti-social behaviour.
• If you have an ongoing complaint that is being dealt with by an organisation.

How to use the ASB Case Review

To request an ASB Case Review, contact the Anti-Social Behaviour Team by calling 01707 357 000 or emailing asb@welhat.gov.uk. You will need to give:

• Details of each time you’ve complained.
• Who you have complained to (name, organisation, reference number if provided) and details of any outcomes.
• An explanation of the anti-social behaviour that has taken place.

Outcomes of the ASB Case Review

• You will first get an acknowledgment in three working days.
• Your request will then be reviewed to see if the threshold has been met.
• If the threshold is met, an ASB Case Review meeting will take place and the case will be reviewed and recommendations will be made. You will be offered the opportunity to attend the meeting to give an account of the ASB you have experienced.
• You will be notified of recommendations made via letter following the meeting. The letter will outline the actions already taken and how the Community Safety Partnership will address the situation going forward.

The ASB Case Review does not provide the council, the police or housing providers with any additional powers to address anti-social behaviour, but it ensures that the most appropriate actions have / will be taken.

If you are not satisfied

You can request a further review of your case. Please contact the ASB team for more information.