Tenant Satisfaction Survey 2025/2026
The Tenant Satisfaction Measures (TSMs) show how providers of social housing in England are performing.
We gather the data for the TSMs using:
- Perception surveys from a random sample of tenants.
- Management data gathered from our records.
Our TSM survey is being carried our by Kwest Research on our behalf. They select a random sample of tenants to take part.
If you are contacted, it is important that you complete the survey so we can use the feedback to shape our housing services.
The results are sent to the Regulator of Social Housing. We will also publish them on our website.