Council Housing Resident Involvement Strategy 2024-2027

Conclusion

This Resident Involvement Strategy will inform how Welwyn Hatfield Borough Council can better communicate, listen to and involve residents and will help us to embed the resident voice and experience throughout our housing services.

By providing a variety of activities which are accessible and inclusive, as well as opportunities to feedback, we aim to increase the number of residents involved and ensure they reflect our tenant and leaseholder population.

The strategy will be monitored by the Resident Involvement Manager and senior management, as well as the WHBC Residents Panel. Any amendments that are needed in due course to the strategy will be reported to Cabinet Housing Panel and Cabinet.