We send all council leaseholders two service charge invoices per year, an estimated invoice and an actual invoice.

The estimated service charge bills are sent every February, and a statement of actual service charges is sent every October. Each invoice provides a breakdown of what is included within your service charge and the cost of each element.

The cost of day-to-day repairs is shown as one figure for the the total year, however we can provide a breakdown of these costs on request. We are unable to provide this breakdown for estimated invoices.

 

Invoice questions or concerns

Our Home Ownership and Rents team are happy to answer any of your questions or concerns in relation to your service charge invoice. We will only communicate with you (the leaseholder of the property) and are unable to deal your tenants or nominated managing agents. 

If you are unhappy with the cost of a particular element of your service charge invoice, we may offer to organise a meeting with the relevant technical experts to explain the cost in more detail.

 

Balance updates

Service charge account balances can be provided on request. If you require an update of your balance, please contact the .