Social Housing Consumer Standards Consultation

The Regulator of Social Housing wants to know what tenants think of its revised regulatory consumer standards.

Registered social housing providers like Welwyn Hatfield Borough Council, must meet these standards so tenants live in safe, well-maintained homes and neighbourhoods, are treated with fairness and respect, and can hold landlords to account.

The Regulator’s revised standards are:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard.

Take part in the consultation:

View the draft consumer standards.

Complete the consultation survey online using the link below before 6pm on 17 October 2023.

Start the consultation survey

If you are unable to complete the consultation online, you can email your response to

Or, post your written response to -

Consumer Standards Consultation, The Regulator of Social Housing, Referrals and Regulatory Enquiries team, Level 2, 7-8 Wellington Place, Leeds, LS1 4AP.