My Account

My Account can help you to:

• request and track council services
• complete and save forms

You will need a My Account to access:

• Council Tax
• Business Rates
• Housing Benefit and Council Tax Support
• Housing rent balance and applications

To access some of these services you will need to verify who you are and allow your My Account details to be shared with the Council’s other systems.

Registering for an account is easy and takes a couple of minutes, all you need to get started is an email address.

Step One: register for a My Account

Step Two: enter your email address

Step Three: confirm your email address from the email sent to your inbox

Step Four: complete the registration form by adding your first name, surname, postal address.

If you do not receive your confirmation email:

• check your ‘spam or junk’ folder.
• if still do not find the email you can try to create an account again.

Log in to My Account with your previous email address as normal.

Then go to the 'change your details' option, update your email address, enter your current password and click save.

The next time you log into My Account, you will need to enter your new email address.

If you would like to update your My Account details, you can do so yourself by logging into your My Account.

After logging in to your account, you should see a link to ‘Change your details’.

You can change your name, email address and password through this link.

If you can’t remember your login email address or password, choose ‘Problems signing in?’ and enter the email address you think you used to set up your My Account.

If it is the email address you used to register for a My Account then you will receive an email with a reset password link.

If you do not receive an email, please check your 'junk or spam folders', alternatively you can register again

Firstly, check your 'junk or spam folders'. If you are not getting the emails, it is because our system cannot find an account registered to the email address you gave.

This could be because the email address was misspelled or you registered your account using a different email. Please resubmit your forgotten password request using the correct email address.

If none of the above solve your account issue, then complete a My Account enquiry form.

When you register for a My Account we ask you for the following personal data:

• Title
• First name
• Last name
• Address
• Email address
• Telephone number

We use this data to :

• create your My Account
• contact you about your My Account, such as if you have a incomplete registration
• send email notifications when you sign up to alerts
• display your next bin collection dates
• link to your Council Tax, Benefits or Business Rates account (if you click on 'allow' when setting this up)
• analyse and report on the number of accounts (anonymised data).

Find out out more on our privacy notice.

If you would like to delete your My Account contact us.

You can call our Contact Centre on 01707 357 000 or email your request to contact-whc@welhat.gov.uk