Housing repairs cold calling
We are aware of companies cold calling our customers, claiming to be working on behalf of Welwyn Hatfield Borough Council to support you with housing repairs.
Please be advised that these companies are not working for or on behalf of the council.
You are fully entitled to seek the assistance of a solicitor if you have issues which we have been unable to resolve. We always recommend that you look at the Law Society website.
If you need to report a repair, you can contact our Repairs Contact Centre.
Our council staff and contractors will always carry ID, and you can ask to see it before letting anyone into your home. If you are unsure, please call our Repairs Contract Centre.
Reporting a repair
We are committed to delivering a high-quality, effective repairs and maintenance service that ensures your home is comfortable, well maintained and safe for you to live in.
You can report a repair to us by:
- email at housingmaintenance@welhat.gov.uk
- or phone us on 0800 111 4484.
Council staff and contractors will arrange an appointment with you to come to your home and will not be offended if you ask to see their ID.
Making a complaint
We know we don’t always get it right first time and we will work with you to fix that.
If you are unhappy with the service you receive, you can make a complaint to us:
- online
- by emailing us at contact-whc@welhat.gov.uk
- or by calling us on 01707 357 000.
If you need more advice
If you need more advice you can also contact:
- Citizens Advice website or call them on 0800 144 8848
- Shelter website
- Housing Ombudsman website or call them on 0300 111 3000.