Tenancy Audits

We’re carrying out surveys, called tenancy audits, to make sure we have the correct details for you and your household.

A Neighbourhood Officer will visit your home to complete a questionnaire with you. This helps us provide the right support and services for our tenants. It’s also an opportunity for you to discuss any concerns you may have.

During the visit, your Neighbourhood Officer will look round the property to property to make sure everything is in good condition and meets the terms of your tenancy agreement.

The tenancy audit should take between 30 – 60 minutes and we will ask you to show photo ID such as a passport or driver’s licence.

If you have a joint tenancy, both joint tenants will need to be present.

We’re required to carry out these tenancy audits so if you receive a letter from us notifying you of an appointment, it is important you try to keep it.

If you can’t make the appointment, then please contact Neighbourhoods on 01707 357 796 to arrange a more convenient time.

What the survey helps us check:

  • That we have up-to-date contact details for you

  • The maintenance and condition of your home

  • Whether you would benefit from other services or support

  • That your home is a suitable size for you and other members of the household.

When visiting your home, your Neighbourhood Officer will show their council ID to confirm who they are.