Tenant handbook - paying rent

Your rent is charged to you on a weekly basis.

When the amount you need to pay weekly changes, we will send you a new Rent Notice within five working days of us being told of the change.

If your Housing Benefit entitlement changes, we will send you a new Rent Notice as soon as we have confirmation of your new award.

We will send you a rent statement every year which will summarise the charges and payments on your rent account.

The annual rent for each property is set at the beginning of April each year, based on government rules.

There are several ways you can pay your rent:

Online

Make a payment on our website

Direct Debit

This is the easiest and most efficient way to pay.

You can choose for the payments to be made on either the 1st, 8th, 15th or 22nd of each month.

Please contact us if you would like a form.

If you pay by Direct Debit we will calculate the amount by taking the yearly rent and dividing it into 12 equal instalments.

If the amount you need to pay changes, we will write to you two weeks before the new payment amount is due.

When you send us a Direct Debit mandate we will update your rent account and send this to your bank within five working days of receipt.

Telephone

01707 357 755 (24hrs Payment Line).

Standing Order

This is similar to Direct Debit but you need to amend the instructions to your bank whenever your monthly charge changes.

PayPoint card

On request, we give a PayPoint card which can be used at any PayPoint outlet or Post Office.

Check where your nearest PayPoint outlet is

Cheque

Please make cheques payable to Welwyn Hatfield Borough Council and write your rent account number clearly on the back.