Tenant handbook - how we use your information

We keep the information we hold about you securely and we do not keep it for longer than we have to.

All our employees have received training to ensure they understand the importance of this.

Who gets to see personal data?

Generally, only staff within the housing, council tax and benefit services have access to the information we hold about you, but there are circumstances where we share this information with others, including our repairs contractors.

We may also share information with other landlords, for example if you are applying for housing elsewhere, or to prevent fraud.

In some cases, we share information about you with the police and social services.

We would not disclose data for purposes other than those set out earlier and we will never pass on your information to outside organisations for marketing purposes.

We will only disclose data to other organisations when it is necessary to do so, and we will ensure that the information about you is kept secure.

We have agreements in place with other agencies so that we can be sure they will also keep your information secure.

In most cases we only share information with others after you have given your consent.

However, in some cases (for example in the prevention of crime) we may share information without your consent.

We are allowed to do this by law.

Applications to move

We may apply for references from your previous landlords, contact other agencies and collect other types of relevant information about you so that we can assess your application.