If you have difficulty placing your wheelie bins on the boundary please contact us.

If necessary we can offer you an assisted collection from a point agreeable to both parties. Please note, assisted collections will not be offered if someone else living in the household is able to place your waste on the boundary.

To be eligible for an assisted collection you must have a long-term medical condition or something that prevents you from moving your bins to the boundary yourself, including:

  • a disability;
  • heart condition;
  • impaired walking (for example, requiring a stick or frame);
  • severe asthma;
  • elderly and living alone; or,
  • elderly couple who both suffer from one of the above conditions.

Please call the council on 01707 357 000 to apply for assisted collections.