Our contractor, offers a separate bulky household waste collection service on our behalf, which you can use to dispose of household items you cannot fit in your bin.

We are currently unable to carry out in-house collections.

Any items for collection must be placed outside the property before our contractors arrive.

There are two types of bulky household waste collection: ordinary and electrical.

Ordinary bulky collection

  • Bedroom furniture
  • Living room furniture
  • Non-powered lawnmowers
  • Excess bagged household waste (five sacks are equal to one item and we can accept up to twenty sacks).
  • We will not collect building/construction/demolition waste using this service and are unable to remove pianos.


Bulky electrical collection

  • Kitchen appliance such as fridges and freezers (must be clean and all food removed), washing machines, ovens (including gas ovens)
  • Household electrical items such as televisions, stereos and PCs
  • Electric lawnmowers

We do not offer house clearance services.



Full fee

Concessionary fee*

Ordinary bulk collection (up to four items)



Bulky electrical items

£34.00 per item

Full fee applies

Indoor removal fee - necessary for items to be removed from inside a property, be that a shed, garage, landing area or anywhere in a communal block. *This service is currently unavailable

£19.50 to cover additional liability costs

Full fee applies

* Available to people who receive state pension or benefits

Arrange a collection

Over the phonePlease call our contractor, Urbaser, on 01707 591003.

Please note that refunds are not available if you cancel the collection.

What you can expect

  • Collection will be arranged within ten working days.
  • Items must be left outside your property on the scheduled day, in an accessible position.

Re-use and recycle options

If you don't want to arrange a bulk waste collection, there are alternative methods of disposal. Please view our minimising waste page to see how you could donate your bulky waste item for re-use or visit Hertfordshire County Council's Waste Aware Hertfordshire Partnership website to see if you can recycle your item at a Household Waste Recycling Centres.


fly-tipping is illegal and dumped waste poses a real hazard to others and the environment. We will prosecute those responsible