Serco, our contractor, offers a separate bulky household waste collection service on our behalf, which you can use to dispose of household items you cannot fit in your bin.

To request a bulky waste collection, register your details with us by calling 01707 357 000. Serco will call you back to make arrangements and take payment.

There are three types of bulky household waste collection: ordinary, electrical and Bulky bags.

Ordinary bulky collection

  • Bedroom furniture
  • Living room furniture
  • Non-powered lawnmowers
  • Excess bagged household waste (five sacks are equal to one item and we can accept up to twenty sacks).
  • We will not collect building/construction/demolition waste using this service and are unable to remove pianos.

Bulky electrical collection

  • Kitchen appliance such as fridges and freezers (must be clean and all food removed), washing machines, ovens (including gas ovens)
  • Household electrical items such as televisions, stereos and PCs
  • Electric lawnmowers

Bulky bag waste collection 

  • In partnership with Serco, we are now offering residents a bulky bag waste collection. Similar to a skip bag service, residents can now order a bulky bag for any bulky waste they may have.The bag is approximately 1.1m3 and can hold around 900kgs.
  • The standard charge will be £90 (including VAT). Please note that you will be required to pay an additional charge if the bulky bag is used for construction/demolition and hazardous waste.

We do not offer house clearance services.



Full fee

Concessionary fee*

Ordinary bulk collection (up to four items)



Bulky electrical items

£32.62 per item

Full fee applies

Indoor removal fee - necessary for items to be removed from inside a property, be that a shed, garage, landing area or anywhere in a communal block.

£18.53 to cover additional liability costs

Full fee applies

Bulky bags

£90 (including VAT)

Full fee applies

* Available to people who receive state pension or benefits

Arrange a collection

Over the phoneRegister your details with our contact centre and Serco will call you back to make arrangements and take payment.
By postPrint off and complete theIcon for pdf bulky collection form or Icon for pdf bulky electrical collection booking form. Send it to the address at the top of the form, along with a cheque or postal order.

Please note that refunds are not available if you cancel the collection.

What you can expect

  • Serco will contact you to arrange collection within two working days of receiving the request.
  • Collection will be arranged within ten working days.
  • Items must be left outside your property on the scheduled day, in an accessible position (unless you have paid an additional fee to have the items removed from indoors).

Re-use and recycle options

If you don't want to arrange a bulk waste collection, there are alternative methods of disposal. Please view our minimising waste page to see how you could donate your bulky waste item for re-use or visit Hertfordshire County Council's Waste Aware Hertfordshire Partnership website to see if you can recycle your item at a Household Waste Recycling Centres.


fly-tipping is illegal and dumped waste poses a real hazard to others and the environment. We will prosecute those responsible