Housing Ombudsman Service

The Housing Ombudsman Service is a fair and impartial service which was set up by law to look at complaints about housing organisations. The service is free of charge to all residents in social housing.

Before you contact the Housing Ombudsman Service

Before contacting the Housing Ombudsman Service about an issue with your council home or leasehold follow the steps below:

If you have followed our complaint process and the issue has not been resolved, you can then bring a complaint to the Housing Ombudsman Service for investigation.

Contact the Housing Ombudsman

How to make a complaint to the Ombudsman

Watch a video explaining how to make a complaint to the Ombudsman and what to expect from the process

Watch video