Temporary accommondation rights and responsibilities

If you are having trouble paying the fees and charges for your temporary accommodation you should contact us as soon as possible at housingoptions@welhat.gov.uk.

We will try our best to:

• come to an arrangement with you to make regular payments to decrease your arrears
• help you claim all the financial support you are eligible for
• offer advice to help you with any debts.

It is always easier to deal with arrears early on, contact us at housingoptions@welhat.gov.uk  as soon as you fall behind with your payments. 

If you do not pay your temporary accommodation fees and charges

If you remain in arrears we will take action to end your licence.

If you are evicted from your temporary accommodation, our duty to secure you alternative accommodation comes to an end.

This may affect your homeless application.

We will not offer you another property if you are evicted for rent arrears.