Tenant handbook - contact information

How to contact us

Our Control Centre is open 24 hours a day, 365 days a year to deal with emergencies. The number is 0800 111 4484.

The team responds to Lifeline Alarm emergency calls and also deals with emergency repair calls outside of office hours.

Please only use this service in the event of a genuine emergency.

Contact the Anti-Social Behaviour Team

Telephone: 01707 357 000

Contact the Housing Allocations Team

Telephone: 01707 357000

Neighbourhood and Enforcement Team

This team deals with issues around managing tenancies such as tenancy breaches, succession, other changes to tenancies, anti-social behaviour from council tenants.

Telephone: 01707 357 796

Repairs Team

This team deals with the day-to-day repairs to your home.

Telephone: 0800 111 4484

Housing Income Team

This team deals with council property rent issues, including rent arrears.

Telephone: 01707 357 088

Contact or visit Welwyn Hatfield Borough Council

Address: Council Offices
Campus East
Welwyn Garden City
AL8 6AE

Telephone: 01707 357 000