Tenant handbook - contact information

Comments, compliments and complaints

We aim to provide the highest quality, customer focused services.

We welcome your comments and compliments about our services and use these to try to improve further.

Complaints

We also recognise that we do not always get things right, so please tell us if you are not satisfied with our services so that we can work with you to reach a fair conclusion.

Details of our procedure for managing and responding to complaints can be found on our complaints page along with details of how to make a complaint.

Housing Ombudsman

We hope we can resolve any issues but if you have followed our complaints process and are still not happy, you can ask the Housing Ombudsman to look into it.

Our Housing Ombudsman page has details of how and when to contact them.

Compliments and comments

When we receive a compliment or comment we will record it and pass it to the relevant member of staff and/or manager.

We will also write within 10 working days to thank you for contacting us and tell you if we decide to make a change as a result of your comments.