Contact council services

For general enquiries:

Contact Hertfordshire County Council for:

  • Children's and Adult Services
  • Registration Services
  • Highways, roads and pavements (including potholes, street lights, traffic lights and roadworks).

Find more about when to contact Hertfordshire County Council.

For other services we provide see the contact details below.

Council Services contacts:

Benefits Services

Address:Welwyn Hatfield Borough Council Offices
Campus East
The Campus
Welwyn Garden City
Hertfordshire
AL8 6AE

Telephone:01707 357 000

Campus West

Cinema, Roller City and Soft Play.

Council Tax Services

Please quote your account number to hand when contacting us. If you are contacting us on someone else's behalf, we must have either written or verbal consent from the account holder.

Address:Welwyn Hatfield Borough Council Offices
Campus East
The Campus
Welwyn Garden City
Hertfordshire
AL8 6AE

Telephone:01707 357 000

Electoral Services

Emergency out of hours contact

For emergency situations out of hours.

Telephone:0800 111 4484

Environmental Health

Address:Welwyn Hatfield Borough Council Offices
The Campus
Welwyn Garden City
Hertfordshire
AL8 6AE

Telephone:01707 357 242

Governance Services

Address:Welwyn Hatfield Borough Council Offices
The Campus
Welwyn Garden City
Hertfordshire
AL8 6AE

Freedom of information requests

Housing and Community Services

Human Resources

Licensing Team

Address:Welwyn Hatfield Borough Council
Campus East
The Campus
Welwyn Garden City
AL8 6AE

Museum Service

Address:Mill Green Museum and Mill
Bush Hall Lane
Mill Green
Hatfield
AL9 5PD

Telephone:01707 357 850

Planning advice appointments

For general questions about planning you can book an appointment with the Duty Planning Officer (9 - 11 am Monday to Friday). For questions about a specific planning application contact the Case Officer. For advice about whether your planning application is likely to be approved apply for pre-application advice.

Address:Welwyn Hatfield Borough Council
Campus East
The Campus
Welwyn Garden City
AL8 6AE

Telephone:01707 357 000

Planning applications

Contact us for advice about a development proposal in a conservation area.

Planning enforcement

Planning Policy Team

Contact the Planning Policy Team for more information about the policies in Welwyn Hatfield.