Anti-social behaviour

We work with our residents and local communities to help maintain safe and respectful communities.

We take reports of anti-social behaviour (ASB) seriously.

We will work with you and our partners to resolve problems and prevent them happening again.

We also work closely with independent mediation services who can provide support if appropriate.

In some cases we may take legal action.

Before reporting anti-social behaviour

If it is safe to do so you should consider:

• speaking calmly with the person involved
• writing a polite note
• requesting mediation (if you are one of our tenants)

If you do not feel safe, or this has not resolved the issue, you can report it to us.

Contact us to report anti-social behaviour

If you are in immediate danger, phone the police on 999 before contacting us.

Use the anti-social behaviour toolkit first to check what counts as ASB.

You can report ASB to us by:

• email at asb@welhat.gov.uk
• telephone on 01707 357000 (ask for the ASB Team)
• in writing or in person (if you need support)

You will need to tell us:

• your details
• the time, date and location of the incident
• a detailed description of what happened
• what type of incident has taken place (so we can report the incident to the correct authority)

We may be able to provide help with translation and accessible formats in some cases.

Please tell us if you need this.

Confidentiality

When dealing with your case we will at all times comply with the General Data Protection Regulations and the Data Protection Act 2018.