The council, work in partnership with East Herts Council and APCOA Parking Services, who are responsible for the enforcement of parking restrictions in the borough.

How to pay a Penalty Charge Notice

Payments can be made online at
If you have any difficulties paying your parking ticket online, please call 01279 655261.

PCNs carry a penalty charge of £70 or £50 dependent on the severity of the contravention.  The charge is reduced by 50% if payment is made within 14 days.

How to challenge a Penalty Charge Notice

The PCN shows the details of the alleged contravention, the date and time when it occurred plus the location where it happened.  If you feel it was wrongly issued or that there are special circumstances you can challenge the PCN - this may result in it being cancelled, or your challenge being turned down, in which case you will be informed about your rights to take the matter further.

You can also view the images taken by the Civil Enforcement Officer along with further details and the option to place a challenge at: . You will need the PCN number and vehicle registration to view photos and details.

You should challenge the PCN online or write promptly to the address shown below, as this will still provide the opportunity for you to pay at the reduced rate should your challenge be turned down.

Welwyn Hatfield Council 
PO Box 1186

Dictation Service 

We offer a dictation service to members of the public who may struggle to put their appeal in writing. Individuals who need assistance can arrange to meet with a Parking Services Officer at our Campus East Council Offices. The Officer will take an account of the appeal and email it to the Parking Office on the individual's behalf. If you would like to utilise this service, please contact us on 01707 357000.

Further Information 

Our aims are to:

  • Benefit pedestrians, cyclists, bus passengers as well as other drivers by reducing the amount of illegal and inconsiderate parking in the town.
  • Improve the street environment for those who visit, live or work in the town.
  • Reduce congestion by controlling the parking of vehicles on street.
  • Ensure better availability and turnover of disabled and short-term parking spaces in the town centre, allowing more people to park.

Civil Enforcement Officers (traffic wardens) wear a distinctive uniform. They have the power to issue tickets that carry a penalty charge.

Penalty Charge Notices or more commonly known as parking fines are issued for parking contraventions that take place on the street and in some car parks. These include:

  • Parking on double yellow lines
  • Parking in bays designated for the disabled, without displaying the required badge
  • Parking in loading bays
  • Overstaying time limits in short term parking areas.
  • Not parking wholly within the parking bay markings (car parks)
  • Parking on verge or footway where prohibited

The British Parking Association have produced a short video to help better inform motorists on the steps they should take if they receive a parking ticket.

Parking restrictions, denoted by yellow lines, apply not only to carriageways, but also to grass verges and footways. Where yellow lines are in place penalty charge notices may be issued to vehicles parked on an adjacent footway and/or verge.

If you have any questions about parking enforcement within the borough, please contact the Parking Office using 01279 655261.

Whilst parking restrictions are to be enforced by the council, moving traffic offences and vehicular obstruction of the highway remain the responsibility of the police.

The laws surrounding parking offences changed at the end of March 2008; for more information see the Traffic Management Act 2004