Timescales for repairs
We have different timescales for different repairs, depending on how urgent they are.
We will tell you the priority of each repair when you report it.
|Timescale:||within 24 hours|
Emergency repairs have an immediate health and safety risk to you, your home or a neighbouring property.
We will attend the repair within 24 hours to make it safe and secure.
If more work is needed once it has been made safe, we will treat this as a non emergency repair.
If your heating does not work and we cannot fix it on the first visit, we may provide temporary heaters for vulnerable tenants in winter.
|Timescale:||within 5 working days|
|Timescale:||within 25 working days|
|Timescale:||within 60 working days|
We will need to inspect the following work before we raise a works order:
We may need to ask contractors to tender for some of these work works and consult with leaseholders. If this is the case the works will take longer than 60 days.
Time slots for repairs
After your repair has been prioritised we will let you know a date. You will be given one of the time slots below.
|Monday to Friday (morning)||8am - 1pm|
|Monday to Thursday (afternoon)||1pm - 4pm|
|Friday (afternoon)||1pm - 3.30pm|