Housing repairs

Report a repair

To report a housing repair email us at housingmaintenance@welhat.gov.uk or call us on 0800 111 4484.

One of our contractors will be there to help you.

When you call, please listen carefully to the options so we can get you to the right team as quickly as possible.

Report an emergency repair out of hours

To report an emergency repair out of office hours call us on 0800 111 484.

After you report a repair

We will assess all repair requests to decide who is responsible for repairing the problem. See what repairs you are responsible for.

We will prioritise the repair depending on the urgency of the work. View the timescales for repairs.

An appointment slot will be offered to you depending on the urgency and type of repair. Our repairs contractor, Morgan Sindall, will contact you by phone or text before your scheduled appointment. You will have the opportunity to reschedule if the time or date is no longer convenient.

Please note all gas and hot water repairs will be carried out by PH Jones and Aaron Services.