Timescales for repairs
We have different timescales for different repairs, depending on how urgent they are.
We will tell you the priority of each repair when you report it.
Please note these timescales will apply from 1 October 2022.
|Timescale:||within 24 hours (2 hours in exceptional circumstances)|
Emergency repairs have an immediate health and safety risk to you, your home or a neighbouring property.
We will attend the repair within 24 hours (2 hours in exceptional circumstances) to make it safe and secure.
If more work is needed once it has been made safe, we will treat this as a non emergency repair.
If your heating does not work and we cannot fix it on the first visit, we may provide temporary heaters for vulnerable tenants in winter.
|Timescale:||within 5 working days|
|Timescale:||within 20 working days|
|Timescale:||within 45 working days|
We will need to inspect the following work before we raise a works order:
We may need to ask contractors to tender for some of these work works and consult with leaseholders. If this is the case the works will take longer than 60 days.
Time slots for repairs
You will be given a appointment for the repairs to be carried out for one of the time slots below.
|weekdays AM||8am to 12.30pm|
|weekdays PM||12.30pm to 5pm|
|weekdays school run||9.30am to 2.30pm|
|weekdays evening||5pm to 8pm|
|Saturdays||9am to 1pm|
Our contractor Morgan Sindall will contact you by text or phone 24 hours before an appointment and 1 hour before they arrive.