Tenant handbook - independent living

If you are an older or vulnerable tenant unable to maintain your garden we may be able help you with this.

To find out more about the scheme and eligibility for it, phone 01707 357 796 or email neighbourhoods@welhat.gov.uk.

What help is available

Grass cutting:

• your grass will be cut once a month between March and October
• when the grass is cut in March, the contractor will deliver a card with planned cutting dates for the rest of the year
• front and back gardens will be cut with a mower
• obstacles will be strimmed around
• footpaths will be blown clear of any cuttings

grass cuttings are not collected.

If your grass is not cut on the dates given or access was not available:

• a card will be left to say that an attempt had been made to cut the grass
• they will return the following Friday

If a card has not been left but you are sure your grass has been missed contact us on 01707 357 000 within five working days.

Hedge cutting:

• hedges will be cut twice per year (in June/July and September/October)
• hedges in both the front and back gardens will be cut
• the cut is on both sides and top
• if it is a party hedge we will just cut your side and the top
• if the hedge borders a council-owned open space, both sides will be cut
• growth will be removed to the point of the previous cut
• if the hedge requires more cutting you will be expected to take responsibility for organising this