Tenant handbook - independent living

If you, or a member of your family, are disabled or have mobility problems, we can help with equipment and adaptations to your home to make it more suited to your needs.

Arrange for an assessment

All requests for aids and adaptations for over 18s must be made to us by Adult Care Services at Hertfordshire County Council.

To arrange an assessment from them, please call 0300 123 4042.

For requests for under 18s, contact Herts Community NHS Trust’s Children and Young People’s Integrated Therapy Service on 01923 470 680 or hct.cyptherapies1@nhs.net.

If a referral is made to us for an aid or adaptation to be installed in your home, we will write to tell you what work has been suggested and approximately when we will be able to carry it out.

One of our surveyors will then need to visit your home to check if the work is possible.

Examples of an aid or adaptation include: 

• ramps
• stair lifts
• wet rooms

View our aids and adaptations policy .

Grab rails

We can provide grab rails and extra banister rails free of charge to tenants that require them.

Contact the Housing Maintenance Team on 0800 111 4484 or housingmaintenance@welhat.gov.uk.