Tenant handbook - repairs and maintenance

Timescales for repairs depend on how urgent they are.

We will tell you the priority of your repair when you report it:

• emergency repairs - 24 hours
• urgent repairs - five working days
• routine repairs - 20 working days
• major work - 45 working days

An emergency is a situation that is actually or potentially dangerous, or a serious risk to health. It is likely to include repairs where immediate action will prevent serious damage to the property.

Examples of urgent repairs include blocked drains, sinks.

Examples of routine repairs include:

• general joinery repairs, for example easing/adjusting doors and windows
• repairs of doors/frames/leaks to garages managed by the council
• minor repairs to footpaths, boundary walls, fences and gates
• repair of entry doors and/or windows
• minor brickwork and plastering repairs
• kitchen and Bathroom floor tiles that require repair/replacing

Examples of major work include:

• larger repairs to car parks, pathways and boundary walls/fencing
• replacement of internal doors/windows
• replacement kitchen units
• larger plastering repairs
• larger fencing repairs
• routine clearing, adjustment/repair of gutters and rainwater goods

In some instances non-emergency repairs may take longer than expected.

There are various reasons for this, for example where we need to instruct specialist contractors or where we need to consult with leaseholders.

If this is the case, we will let you know.