Tenant handbook - repairs and maintenance

Our planned maintenance programmes aim to maintain all council properties in the borough so that they meet the Decent Homes Standard and other statutory requirements.

The programmes also aim to modernise and improve properties where needed.

Replacement programmes

Our range of planned replacement programmes identify components that require renewing.

These are assessed against a standard life expectancy:

• boiler -15 years life expectancy
• kitchen suite - 20 years life expectancy
• bathroom suite - 30 years life expectancy
• electrics (rewires) - 30 years life expectancy (although we aim to test your system every five years)
• windows and doors - 30 years life expectancy 

Improvement programmes

We carry out regular stock condition surveys on all our properties to ensure the information we hold about their condition is up to date and we can identify any immediate improvements needed.

These surveys help us plan our future improvement programmes.

Our range of planned improvement programmes include:

•  boiler and heating upgrades
• insulation
• aids and adaptations
• roofing
• lifts
• door entry systems
• windows and doors
• electrical rewires

This is not an exhaustive list of our replacement and improvement programmes.

Letting you know

If your home is included in any of our planned maintenance programmes you will be contacted before any work is started.

We carry out a consultation process with you before beginning any planned major work on your estate.

Once the work has been completed, we will ask you to complete a satisfaction survey so you can tell us how we did.