Information for Council flat leaseholders

Report communal repairs to leasehold flats

We maintain the structure of the building your flat is in and all common areas that you use.

You are responsible for repairs to your own property.

If we carry out a communal repair that affects your property, such as the windows or door entry phone, you will be charged for this. If we find a leak has come from your property it will be your responsibility.


Report a communal repair

If it is an emergency repair call us on 0800 111 4484.

To report all other repairs email or call 0800 111 4484.

We will prioritise urgent repairs.

We may need to:

  • make an inspection
  • ask you questions

before we can begin the repair. We will tell you the priority of each repair when you report it.